VIVOTEK has opened a Return Merchandise Authorisation (RMA) centre in Netherland, guaranteeing 7 business days of returns.
Starting July 19, 2012, ComServe Network Netherlands B.V., headquartered in Netherland, will be providing services of repairing or replacing products from VIVOTEK within the product’s warranty period.
ComServe Network Netherlands B.V. (ComServe) is an independent after-sales services provider, serving primarily electronic devices of small to medium sizes.
“We are excited about working with ComServe to fulfill the increasing demands from our worldwide users, particularly in Europe,” said William Ku, Director of Brand Business at VIVOTEK.
Known as a one-stop-shop solution for customers, ComServe boasts a wide range of product portfolio, ranging from notebooks to tablets, game consoles to printed circuit boards and many more. Some of the high profile vendors which ComServe has worked with include but are not limited to TomTom, Apple, HP, Asus, Sony Vaio, Nintendo and so on.
Geert-Jan van Etten, Program Manager of ComServe Network, said, “ComServe has actively invested in the integration of all aspects of after-sales services. This assures customers have access to a unique web portal where they can easily register RMA’s, track and trace RMA’s, raise questions and queries and run status or analysis reports.”
According to Ku, over 40% of the company’s sales revenues come from Europe. VIVOTEK’s plan to expand remains unchanged.
“At VIVOTEK, we understand market demands and what it takes to be a leading brand in the industry and that we will continue to provide the best services to our users and customers,” Ku added.
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