Sophos has announced the appointment of Michael Anderson as senior vice president, global technical services. Anderson, will lead the company’s customer support strategy worldwide, driving customer and partner service excellence across the entire range of Sophos IT security offerings.
Anderson brings more than 30 years of leadership and global organization development expertise from within the security software industry. Prior to Sophos, Anderson was vice president for Fortinet Inc., where he oversaw all support services worldwide. Following the acquisition of Nokia’s Network Security Division, Anderson was director, global services at Check Point Software Technologies, managing a team of professionals across 81 countries. Prior to Nokia, Anderson implemented a carrier-class support process at Mobius Interactive and eventually integrated the company with Glenayre Technologies. During five years as vice president of services for SonicWALL Inc., Anderson developed and launched a portfolio of services, including subscription-based offerings. His earlier career also included service and support roles at SGI (Silicon Graphics) Global Services, Electro-Scientific Industries and Digital Equipment Corporation (DEC).
“Providing world-class support and technical services to our partners and customers is central to our philosophy for success,” commented Kris Hagerman, chief executive officer for Sophos. “Michael brings extensive experience in managing global support organizations, improving customer satisfaction and introducing new services. We are very pleased to welcome him to our senior management team. His leadership will be critical as we expand our portfolio and grow our business globally.”
“I am very pleased to have the opportunity to join Sophos. The executive team recognizes both the importance of innovative technology and of partner and customer experience across the entire organization,” commented Michael Anderson, senior vice president, global technical services for Sophos. “I look forward to bringing my experience and skills to a team that is committed to delivering the highest levels of customer and partner satisfaction across all aspects of the business.”
Anderson will be based at the Sophos office in Santa Clara, reporting directly to chief executive officer, Kris Hagerman.