Skyguard has launched its improved Customer Service Centre (CSC) account management portal to give clients an unprecedented range of tools to help protect lone workers.
The Customer Service Centre is instrumental in providing an efficient and effective lone worker personal safety solution. It allows clients to manage their accounts, user’s personal information, escalation procedures and service features in real-time, 24 hours a day, 365 days a year. This means vital information is immediately available to Skyguard’s Incident Management Centre Controllers if the alarm is activated in an emergency.
Version 2.0 of the CSC is a big enhancement on the current version. 2.0 boasts over 100 new features and improvements over the existing portal, featuring a more user friendly front-end and a host of new reports, which can now be scheduled for export direct to nominated client administrator’s email inboxes at regular intervals.
Skyguard’s Customer Service Centre 2.0 has a wealth of features and benefits. They include:
- Google Map functionality for viewing user’s locations
- Breadcrumb trail of user movement
- Step-by-step setup wizard for easy account creation
- Extensive online support including downloadable documents and video tutorials
- Drag-and-drop functionality for ease of use
- Over-the-air personal safety device configuration changes
- Scheduled reports delivered direct to email inbox
- Detailed post incident Controller reports
- Dashboard overview of account
- Pool / sharing of devices at the click of a mouse
Skyguard’s CEO, James Murray, said: “One of the reasons that Skyguard are the fastest growing company in the Lone Worker protection industry is because of our innovative approach to personal protection. Some of our customers are using thousands of our devices, so it’s imperative that we provide our clients with an easy-to-use account management tool. We’ve built our service to the very highest standards and as such, there is an expectation from our customers that we consistently deliver. Version 2.0 is a testament of our commitment to provide the very best personal safety service possible.”
“Test results with a select number of companies have been positive. Those trialling 2.0 have stated that they were very impressed with the additional features and increased efficiency.
“We’re confident that there is no other personal safety service in the UK that can provide the same level of management reporting and user personalisation as Skyguard.”
The CSC portal can be accessed via any web browser from any PC, without the need for installing any additional software. Unlimited use of the CSC is inclusive in the monthly subscription for all Skyguard personal safety service users – there are no additional fees.
To find out more about our CSC, click here.