Redvision, the manufacturer of the X-SERIES rugged PTZ and dome, have vowed its new service centre will test, repair, recondition and return a camera to its customers within one week.
The new service centre is managed by Jack Waterfall who is passionate about customer satisfaction.
Waterfall explained, “X-SERIES rugged PTZ and domes are designed and built in the UK to a very high specification. The majority of repairs are replacing worn parts, which is inevitable for a product with moving parts and seals, especially as some are used continuously.
“However, despite comprehensive operational and soak testing before dispatch, we do occasionally have faults in the mechanism or camera module. Whatever the problem, we fix, recondition to the current specification and return the camera to the customer within a week. I am supported by Malcolm Procter, who has over 20 years CCTV engineering experience and expertise and was actively involved in the X-SERIES development, so no issue remains unresolved.”
Redvision ensures customers are kept informed throughout the servicing process. Chargeable repair quotations are issued within 48 hours, but still returned within a week. This time frame even includes a minimum of 24 hour soak testing for all serviced camera modules before dispatch.
Each X-SERIES is re-built to the current Redvision build and software standards, so they are as good as new when they leave. New seals are fitted, to ensure IP67 rating, and then the cameras are pressure tested. All the parts used are Redvision approved and manufactured on site.
Waterfall added: “Our service department not only ensures outstanding customer service, but it also informs and influences our design and manufacture. Every X-SERIES rugged PTZ and dome has thorough traceability, including build-version, assembly procedures and the operatives used. This ensures we meet the highest quality assurance standards with a complete audit trail.”
Customers of Revision can feel secure in the knowledge that a Redvision X-SERIES rugged PTZ and dome will go the distance.
Contact Redvision on 01420 448 448 or visit redvisioncctv.com for more information.