ProRail cuts incident response time by over 60 percent with NICE Situator

NICE Situator

NICE Systems has announced that ProRail, the rail infrastructure management company of the Netherlands, has succeeded in reducing incident response time by over 60 percent since implementing NICE Situator last year. This has enabled ProRail to react faster and more efficiently to unfolding events, thereby minimizing or preventing disruptions while safeguarding passengers, staff and infrastructure.

The project was implemented in partnership with Geodan, an expert in location intelligence and operational incident management solutions. Using the NICE-Geodan solution, ProRail manages tens of thousands of incidents a year out of the centralized Operational Control Center Rail (OCCR) in Utrecht, including technical failures, incidents and crisis situations. Such situations are now managed via one integrated platform and in accordance with regulations and best practices that are based on a predefined set of adaptive workflows.

The solution also facilitates intelligent, mass notification which allows for the prompt and accurate alerting of key stakeholders, and provides a single platform for sharing and exchanging relevant information about each incident in order to ensure a coordinated response effort.

Hans Smits, Director of Incident Management at ProRail
“Since the implementation of NICE Situator we have been able to reduce intake time by over 60 percent, from an average of 14 minutes to just 4 minutes, so this project has had a major impact on our operational efficiency right across the network. What’s more, these substantial time savings can also be the difference between life and death in an emergency situation. Today, we have confidence that regardless of the type of incident, or the experience of the operator dealing with it, each event is handled quickly, efficiently and to a consistently high standard.”

Henri van Mil, Managing Director at Geodan
“We are proud to be working with NICE to deliver this comprehensive solution to ProRail which we have enriched with advanced location intelligence capabilities. The results of the implementation show a significant improvement in operational efficiency, allowing the rail network to take immediate action in time-critical situations. This is vital to all organizations responsible for managing critical assets and infrastructure.”

Chris Wooten, Executive Vice President, NICE Security Group
“This successful implementation demonstrates the versatility of NICE Situator, which enhances not only the security protocols in place at ProRail but also helps operations run smoothly to avoid downtime on the network and save costs. Our solutions are designed to deliver sophisticated situation management capabilities, and the current project at ProRail is an excellent example of how our systems are supporting both every-day and mission-critical activities for leading transit organizations.”


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