As part of the on-going commitment to customer care, PEL Services Ltd. – one of the UK’s foremost providers of commercial fire, security and communication systems – offers an online Customer Maintenance web portal to complement its Service and Maintenance Agreements.
The portal enables customers to access unedited information on their accounts, from anywhere in the world, in real time, 24/7 allowing them to gain invaluable information, including the products installed, service call reports, maintenance schedules and site attendance details at a glance.
By simply logging into their account via PEL’s web site home page, customers can also view other important documents, such as contract information, and recent Test Certificates, which are uploaded by PEL as soon as they have been completed.
Extremely convenient, quick and simple to use, the online facility greatly reduces administration work and offers valuable time and cost saving benefits. The service is a particularly useful tool for Facilities Managers and Managing Agents who may have multiple sites to manage.
PEL offers a range of Service and Maintenance Agreements for sound, fire, security and audiovisual systems, including Routine Maintenance and Fully Comprehensive cover, on Third Party as well as PEL installations. Both single site and group customer’s benefit from high quality response from PEL’s experienced engineers wherever it’s needed.
PEL Services operates throughout the UK and overseas, supporting markets as diverse as local authorities, public utilities, finance, healthcare, education, retail and leisure.