Multitone alert system installed in Canary Wharf Retail

Multitone alert system installed in Canary Wharf Retail

Multitone Electronics’ Mall Call security alert and communications systems has been implemented in Canary Wharf Retail – one of London’s central trading and financial hubs – making the well-known area safer and more secure. 

Security alert systems and communications systems have been installed by Multitone Electronics at Canary Wharf Retail.

The Mall Call communications system interconnects retailers as well as estate management teams in the heart of London’s Docklands, with the Multitone Solution subsequently adopted to manage the communications at Canary Wharf.

Multitone Electronics plc were selected as the security company of choice, given their extensive experience within the sector. Specialists in the design, manufacture and implementation of integrated communication systems, it was believed that the Mall Call communications system was the ideal solution to be installed at Canary Wharf Group alongside its retail facilities.

Peter Lomax, Director of Strategic Partnerships at Multitone, commented:

“We are delighted that Canary Wharf Group has chosen to use Multitone’s Mall Call solution to manage communications with retail tenants. With over 490 Mall Call Units being installed, more than 300 stores, banks, services and restaurants over five malls will be covered. Mall Call is designed as a dedicated communications tool and is perfect for a busy and extensive large-scale site, from sending service alerts to tackling crime and managing major events.”

The flexibility, reliability and security of Mall Call was considered the perfect match to suit the needs of the extensive retail management team.

Peter continued:

“The scope of communications requirements at Canary Wharf is vast, from everyday planning messages (such as opening times or maintenance), to dealing with shoplifters or even potentially an emergency and evacuation. Mall Call enables the estate management team to instantly communicate with the security teams and retail tenants when required.”

Lee England at Canary Wharf Shopping also commented:

“The Mall Call solution was ideal for our communication needs. The system has scope far beyond that which we are utilising initially and we look forward to the benefits of a long term partnership with Multitone.”

The Mall Call is based upon Multitone’s powerful i-Message platform, which is designed to provide extensive levels of communications availability to all suitable teams, with a tailored interface for the bespoke requirements of the specific applications and business utilising it.

Mall Call uses a reliable and seamless touchscreen interface, which can be used on any suitable Smart device such as a Smart watch. The system in its entirety will be hosted on a secure, fixed and wireless system at Canary Wharf, allowing full control of communications.

From an end-user’s point of view, communications centre around the Mall Call Units, which are tamper-proof, fixed tablet-style devices that fully utilise the multi-content facility of the system and will be installed with each retailer.

Alongside text information and audible alerts, Mall Call also permits the sharing of graphics or photo images and documents. This could likewise be used for regular admin updates from the facilities team, warnings on known suspects to identify criminal individuals or to find a lost child or missing person, for instance.

Peter Lomax concluded:

“With Phase One of the project underway, we are working closely with the team at Canary Wharf Group to investigate potential ways of expanding the project in the future. For example, Mall Call can be utilised over multiple sites, which offers further scope for expansion should it be required moving forward.”


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