iB Management Solutions has developed a range of options for its CIAS solution to ensure the highest levels of availability and disaster recovery support for its automated ATM code distribution system. Options include splitting incoming call load management across multiple systems, ‘mirrored’ stand-by and back-up systems and database replication.
iB Management Solutions, a security technology specialist, has developed resiliency modules for CIAS (Cencon IVR Automation System), its third party solution which provides an automated telephone interactive voice response (IVR) service to security companies who need to distribute Kaba Mas Cencon ATM lock codes to their crews in order to replenish and service ATMs. Through automating the process, security companies have been able to save costs, improve security and increase efficiency by eliminating the need for call centre agents to manually distribute codes via the telephone.
CIAS works with Cencon software to offer security companies a highly scalable automated telephony solution for distributing unique ‘One Time Combination’ OTC open and close codes for crews. The CIAS solution also supports both front line maintenance (FLM) personnel, where a maintenance engineer requires one-off access to a safe requiring repair. It also incorporates a route management system to provide security guards with access to a series of locks without contacting their dispatch centre between each opening.
With ATM replenishment and maintenance personnel working around the clock throughout the year, it is vital that the correct ATM open and close codes are available to authorised personnel at the exact time they are requested. Failure to produce codes when requested results in inefficient operations and could endanger security guards as they would not be able to perform planned cash replenishment duties as scheduled.
To deliver maximum resiliency, iB has developed a range of modules and options for its CIAS solution allowing ATM operators to ensure their field replenishment crews benefit from the highest levels of availability from their automated ATM code distribution system. Options include splitting incoming call load management across multiple systems, ‘mirrored’ stand-by and back-up systems and database replication.
Paul Smith, managing director, iB Management Solutions, commented:
“CIAS is already helping leading ATM operators to make significant efficiency improvements for the distribution of ATM lock codes to their field crews, by replacing manned call centres with automated IVRs which deliver the right codes to authorised crew members whenever they need the codes to do their job. These systems are relied upon 24/7 by ATM replenishment and maintenance crews, and need to be as resilient as possible.
We have gone further than any other solution provider to address the issues around system resilience and we can offer a range of measures specifically tailored to an individual operation, including intelligent call load management to ensure incoming calls are always answered and split-site ‘mirrored’ systems in line with disaster recovery best practice.”
About iB Management Solutions
iB Management Solutions is an expert provider of end-to-end key management solutions and other systems for automotive dealerships. iB Management Solutions’ eTag Key Management System offers networked key management solutions to 40 per cent of the Mercedes-Benz network and 30 per cent of the BMW network in the UK. Customers include Porsche Retail Group, Mercedes-Benz Retail, BMW Park Lane, Essex Auto Group and Sytner Group. iB is also an expert provider of CIAS (Cencon Automation IVR Solution) to security companies such as Sunwin Cash Processing. CIAS provides an automated telephone interactive voice response (IVR) service to security companies who need to distribute ATM lock codes to their crews in order to replenish and service ATMs.