FLIR Systems announces new warranty policy for security products

Extended warranty on the thermal imaging camera and 10 years warranty on the uncooled microbolometer detector for fixed mounted thermal imaging cameras for security applications.

Thermal imaging cameras are being used by a rapidly increasing number of people in a variety of applications. They are widely used for security and surveillance, maritime, automotive, predictive maintenance, R&D, machine vision and many more applications.

Once purchased a thermal imaging camera forms a crucial component in the security of critical assets and people depend on this.

As the market leader in thermal imaging cameras FLIR Systems has a complete understanding of this. We are therefore building not only the most advanced but also the most reliable thermal imaging cameras on the market. In order to make existing and potential thermal imaging camera users aware of this, FLIR Systems has improved its warranty policy.

New extended warranty policy

As from today, FLIR Systems is offering an extended warranty on every fixed mounted thermal imaging camera that is sold for security and surveillance applications and is equipped with an uncooled microbolometer detector. With this new extended warranty period, the uncooled microbolometer within the camera is covered by no less than 10 years warranty. If a problem should occur within this timeframe FLIR Systems will replace the uncooled microbolometer detector free of charge or, depending on the case, even replace the entire thermal imaging.

The following warranty conditions apply:

* Af and Apt-Series thermal imaging cameras are not included in the extended warranty policy.
** The PT-602CZ is not included in the extended warranty policy since it does not contain an uncooled microbolometer detector but a cooled detector.

In order to benefit from this exceptional warranty policy the owner of the FLIR thermal imaging camera needs to register his product at the FLIR Systems website. Registration needs to be done within 60 days after purchase at

As with the normal warranty this extended warranty, which is free of charge, starts from the date of product purchase.

“FLIR Systems produces thermal imaging cameras since more than 50 years.”, says Loic Premartin, Vice- President Sales EMEA of FLIR Systems. “We are well reputed in all the markets in which we are active for building extremely reliable thermal imaging cameras.”

“By giving 10 years of warranty on the heart of the thermal imaging camera, the uncooled microbolometer detector, and, depending on the model, two or three full years on the entire product, we want to show our customers that we are fully committed to deliver the best possible quality at the best price. This new warranty policy illustrates once more that FLIR Systems is the world leader in thermal imaging cameras.”

FLIR Systems is able to do this since it is producing most of its uncooled microbolometer detectors itself. FLIR Systems has been doing this for several years and not only has acquired the knowledge to do this in extremely high quantities but in extremely high quality as well. This makes FLIR Systems a unique manufacturer in all thermal imaging markets.

The new policy is only valid for thermal imaging cameras that are purchased as from September 24th, 2012.

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