Exponential-e is a leading London-based cloud and IT services specialist with over 1400 customers in the UK, including Channel 4, Fulham FC and Carlson Rezidor Hotel Group.
The foundation of Exponential-e is a carrier-class Fibre network with a 100Gig Ethernet core built over the last 10 years. It is this network which underpins the services it delivers — providing solid foundations for corporate networks, the coverage to reach over 90% of UK businesses and the investments in security and equipment to power these services. Exponential-e aims to apply innovation in everything it does to ensure customers’ technology strategies are sustained ahead of the competition.
With over 10 years of continued growth, Exponential-e has built its business with ‘technology firsts’ and sees constant innovation and investment in technology, service and operations as a key to its success. Following continued growth and international expansion, the company has recently relocated its headquarters to a new east London location that features facilities with state of the art equipment, including the Panasonic TH-55LFV50 video wall display, to provide a truly end-to-end service.
Configured in a 2 x 4 array and forming a vital part of the 24/7 Network Operations Centre, the Panasonic TH-55LFV50 enables Exponential-e’s network engineers to visualise multiple data sets such as incoming tickets, service statuses and active mapping of POP server locations at one time, increasing efficiency in problem solving and in-turn maximising customer satisfaction.
“We provide network connectivity to our customers and many of them can’t afford any downtime; if there is a problem we need to be on top of it straight away. The Panasonic video wall is an essential tool for our business as it allows our engineers to view a range of data at one time to quickly and efficiently solve problems and keep customers happy,” said Chris Harris, IT Infrastructure Manager at Exponential-e.
Quality, design and flexibility were key deciding factors for Exponential-e, who consulted Surrey based audiovisual specialists Focus 21 to identify and implement an ideal solution that would meet their business requirement.
“In our previous office we had standard plasma screens, but they had large bezels that restricted our view of content and got very hot which made our engineers uncomfortable. The Panasonic displays had the narrowest bezel-to-bezel (5.3mm) gap, the LCD D-LED panels were much more heat and energy efficient and the high picture quality and brightness of the displays meant that even small text could be seen from a distance,” continued Harris.
The company also required a much more configurable solution than their previously limited setup, to facilitate the process of viewing different sets of data. The Panasonic TH-55LFV50 solution newly enabled the engineers to intuitively manipulate the data sets and stretch them across multiple screens using only their fingertips and a touch screen device. Additionally, they were able to create configuration profiles which they could effortlessly switch between to meet the requirements of the 24/7 business’s shift patterns.
“The Panasonic video wall is not only essential for our Network Operations Centre engineers, it is a great tool to show customers as it gives them the reassurance that we’ve got their network in our hands. We needed something highly functional that also had that “wow” factor and the TH-55LFV50 fitted the bill on both those levels,” Harris added.
For more information on Panasonic’s extensive range of professional visual system solutions, visit business.panasonic.co.uk