CCTV is proving a valuable weapon in the battle to combat insurance fraud against bus companies. Information provided by leading UK bus operator Arriva reveals that on board CCTV, supplied and installed by 21st Century, has saved £14,000 in just two example fraudulent claims made against the company in the past 12 months. In both cases the CCTV video images proved vital in refuting the claims and Arriva was also awarded costs totalling over £7,500.
In the first case, a female motorist had claimed that an Arriva bus had collided with her car while overtaking another vehicle in four lanes of traffic. The Arriva driver claimed that the motorist had actually cut a corner and crossed into the lane the bus was travelling in.
The CCTV footage supported the driver’s version of events and showed that it was the motorist who collided with the bus while overtaking it. The motorist was claiming £5,000 for a permanent neck injury plus over £3,000 for repairs and car hire costs. On the basis of the proof provided by the CCTV footage, this claim was dismissed and costs totalling £4,650 were awarded to Arriva.
The second case involved a collision on a roundabout. A female motorist had claimed that the Arriva bus had encroached into her lane, whereby she halted her vehicle but the bus continued and collided with her. The CCTV footage showed that the bus had actually entered the roundabout first and was in the correct lane for the intended exit.
The judge agreed that under the Highway Code the claimant should have given the bus priority and not move into a position to cause problems. He stated that the claimant made an incorrect decision and was the author of her own misfortune. The claim of nearly £6,000 in damages was dismissed and Arriva was awarded costs totalling over £2,865.
Paul Rogers, Director of Sales and Marketing for 21st Century Technology Solutions, comments: “Mobile CCTV is there to protect passengers and staff and give operators provide peace of mind. It continues to be an invaluable investment for bus operators as fraudulent insurance claims cost the industry millions of pounds a year. By combating these false claims the systems pay for themselves very quickly.
“It is not just important to install CCTV but also to ensure it is working when most needed and to ensure the quality is as good as possible. It is the reliability and high quality of video images that assists in cases of insurance fraud, anti social behaviour and even more serious crimes.”
21st Century Technology plc
21st Century is the UK market leader and has pioneered the use of wireless mobile CCTV systems. The company is preferred supplier of mobile CCTV systems for Arriva UK Bus and the Go-Ahead Group. Transport for London commissioned the company to undertake a trial of ‘LiveView’ – a system which transmits live CCTV from vehicles to control centres. 21st Century was also the first company to successfully launch mobile wireless CCTV with Automatic Video Downloads and a mobile CCTV monitoring system (HeartbeatTM) which allows CCTV managers to remotely download CCTV footage from vehicles and check that all the CCTV systems are fully operational. The company’s overhead camera passenger counting device, known as PAS – Passenger Analysis System, links to electronic ticket machines and enables passenger transport operators to analyse specific bus route ticket sales and passenger numbers.
EcoManager is the company’s award winning vehicle diagnostic tool which saves fuel and assists drivers in adopting a more economic, smoother and safer driving style by representing the optimum efficiency level for driving any vehicle through an Integrated Safety Device. The ISD lights a series of red, amber and green lights on a ‘real-time’ dashboard display according to how efficiently the bus is being driven. The company’s integrated Passenger Comfort Indicator highlights when braking, accelerating and cornering is done correctly. Comprehensive web based management reports show which drivers on which routes are driving most efficiently and safely and highlighting drivers that need additional training to lower cost and increase safety for transport operators.
The Rail Division is a market leader focussing on providing end to end CCTV design, supply and installation services throughout the rail industry in the UK. The company is supplier to London and Birmingham Railway, Southern Railway and London & South Eastern Railway. Providing expertise in standard and bespoke system design and product selection the company integrates with new and existing systems to manage risk and increase the level of security throughout the UK rail network.