Security and safety services needed by local authorities are often handled in a fragmented way. However, a number of councils are taking a different approach, particularly with regard to monitoring.
Adding security and safety monitoring to a local authority CCTV control room allows many of these services to be joined up at the same time as providing a source of badly needed revenue generation. This also supports the broader aim of using intelligent technology to help deliver the Smart Cities initiative. To achieve this effectively, an integrated software platform which supports the full range of monitoring services is required.
A good example of this is Bradford Council which has recently added lone worker monitoring to its public space CCTV and alarm receiving control room. A full protection service, monitoring dedicated devices and mobile phone apps are handled on the council’s Bold Gemini system. When an SOS alarm is sent, the operator can immediately view the user’s exact location as well as listen in to live and recorded audio to verify the alert. A simple to follow workflow is presented for the operator to escalate the alert if necessary. In addition to deploying response services, the operator can open up a two way conversation to provide support and assistance.
All data, user and operator actions, and audio, is logged in the system. The Gemini software support geo-spatial geofencing, overview maps, track over ground indicators, comprehensive scheduling, timed check calls, duress features, and a full suite of user and system reports. Medical and other user data can be stored within each record, enabling the operator to provide an intelligent, informed and measured response.
Bradford CCTV Manager, Phil Holmes, commented:
“Our CCTV system has proved its value over many years with its contribution to public safety and the detection of crime. In addition, the authority has an obligation to keep its employees safe, particularly as the number of people working on their own continues to grow. The technology provided by Bold enables our staff to discreetly send a call for help, with location details and voice verification, either from their smartphone or a GPS device. Adding this protection service to our existing alarm and CCTV monitoring service provides a joined up safety solution, enhances the safety of staff and adds value to the control room.
“We work closely with Bold to develop innovative solutions which meet the specific needs of our users across the range of monitoring services. Without this integrated approach, it would be difficult to achieve the level of efficiency needed to achieve sufficient return on the investment in our monitoring facility, and also the confidence to provide more monitoring services.”